At Content Storm Limited (“we”, “us”, or “our”), we are committed to ensuring customer satisfaction with our services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility
We offer refunds under the following circumstances:
Unsatisfactory Service: If you are not satisfied with the quality or effectiveness of our services, you may request a refund within 7 days of the purchase date. We value your feedback and strive to address any concerns promptly.
Service Disruption: In the unlikely event of service interruption or unavailability beyond a reasonable timeframe, you may be eligible for a refund of any prepaid fees for the affected period. We understand the importance of reliable service delivery and aim to resolve any disruptions swiftly.
2. Refund Process
To request a refund, please contact our customer support team at support@contentstorm.co.uk. Please include your name, contact information, purchase details, and a brief explanation of the reason for the refund request. Our team will review your request and respond to you promptly.
If your refund request is approved, we will process the refund to the original method of payment used for the purchase. Please note that refunds may take 7 business days to appear in your account, depending on your financial institution’s processing times.
3. Non-Refundable Items
Certain items may not be eligible for refunds, including but not limited to:
- Services that have already been provided or completed.
- Customized or personalized services that cannot be resold.
- Services purchased through third-party platforms or resellers.
4. Dispute Resolution
If you believe you are entitled to a refund and your request has been denied, you may escalate the matter by contacting our customer support team to initiate a dispute resolution process. We are committed to fair and transparent resolution of any disputes or discrepancies.
5. Changes to Refund Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our refund policy or the refund process, please do not hesitate to contact us at support@contentstorm.co.uk. We are here to assist you and ensure your experience with Content Storm is positive and satisfactory.